You've been passed to another volunteer. It'll only take a moment. draft
No one's available to talk right now. You don't have to wait alone. Tele-MANAS has licensed counsellors ready 24/7 at 14416 or 1800-891-4416, and 112 is there for anything urgent. You're also welcome to keep waiting here if you'd rather.
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Write it down somewhere safe. It cannot be shown again.
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A quick check first, then a short course before your first conversation. draft
Volunteers need to be over 18. draft
Write it down. It's how you come back to your dashboard. Dost keeps nothing else about you, no name, no number, no email. draft
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The test needs every answer right, and this set wasn't. That happens. The course opens again from the start, and the next test uses a fresh set of questions. draft
A supervising volunteer reads these against a rubric. Write how you'd actually say it. draft
A supervising volunteer will read your answers. Your dashboard shows the result, usually within a few days. Until then you can reread the course and the guide. draft
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First paragraph. Two or three sentences on what Dost is, who started it, and who it is for. Plain words, no claims.
Second paragraph. How a conversation works, who the volunteers are, and what Dost is not. This is where the final copy carries the tone.
Third paragraph. Where professional care is, with Tele-MANAS and 112 named, and how to reach the people behind Dost.
How Dost works and what to expect.
Goes straight to the moderators, who read it first. You don't need to give a name. draft
Anything about how Dost works or how it could work better.
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The caller is with a supervising volunteer now. The conversation is being reviewed, and you'll see the outcome on your dashboard. Nothing more is needed from you tonight. draft
The last message was flagged as imminent risk. Read the handoff to the caller now, and keep 112 in front of them. draft
The last message was flagged as elevated risk. Keep listening, and have the handoff ready. draft
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The trainee leaves right away and you become the person talking to the caller. The caller is told they've been passed to someone else, nothing more. A review case opens automatically. draft